Elements and Performance Criteria
- Elements define the essential outcomes
- Performance criteria specify the performance needed to demonstrate achievement of the element
- Facilitate the realisation of client interests, rights and needs
- Discuss the rights and responsibilities of all parties with client
- Provide client with researched, relevant and timely information on their rights and responsibilities
- Assist clients to identify their own interests, rights, needs, choices and responsibilities
- Identify when rights are infringed or not being met
- Provide client with information on available options for meeting their rights and needs and assist them to identify their preferred option
- Advocate in accordance with client preferences and requests to optimise client outcomes
- Undertake an assessment to identify client’s ability to advocate for self
- Initiate, negotiate and implement relevant strategies for addressing client rights and needs in collaboration with the client
- Identify potential barriers as well as resources
- Identify and contact the most appropriate individuals and/or organisations and represent the client to optimise outcomes for the client
- Ensure information is kept in confidence unless authorisation is given to release it
- Provide ongoing support to clients
- Support and encourage clients to exercise their rights and personal preferences without compromising their safety and that of others
- Consult with supervisor, other support workers and the service about interests, rights and needs of clients in a way that upholds their rights and supports their reasonable expectations
- Identify situations of risk or potential risk and refer appropriately
- Apply work practices to minimise potential for harm to clients, self and others
- Conduct all activities in accordance with legal, organisation and duty of care requirements
- Support clients making a complaint
- Review progress